Protocol is knowing what behavior is proper and appropriate, what is appropriate to say or to ask, and most of all, protocol is about treating others with courtesy, dignity and respect.
Anyone in your organization who has personal contact with the public, or clients and customers will benefit from protocol training. Whether in person or via the phone, protocol is critical to the positioning of your company. Protocol, manners and etiquette will enhance your image and give your organization a competitive edge.
The following topics are frequently requested as the primary training topic or as an add-on segment to sales, negotiating, and customer service training.
- Business Protocol
- Business Entertaining
- Dining Manners
- Dress Code, Business Casual Dress, and Appropriate Attire
- Working in a World of Multi-cultures
- Negotiating and Meeting Protocol
- Tel- and Cel-phone Manners